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Voice

24×7 VoIP management & monitoring

Improve network service availability with Vepsun managed voice services.

Vepsun managed voice service helps you improve operational efficiency and increase productivity with around-the-clock management of your VoIP network. Proactive monitoring and alerting identifies, tracks, and reports on issues affecting the performance and reliability of your communication infrastructure. In addition, analysis of device alerts, pre-failure indicators, performance benchmarks, security issues, and preventative maintenance opportunities are identified.

MANAGED VOICE SUPPORTS THE FOLLOWING TECHNOLOGIES:

  • Cisco Call Manager
  • Voice Gateways
  • Unity Voice Mail Configuration
  • Cisco Contact Center Express

Completely customizable, Vepsun managed voice service offers the following options to meet your business’s specific needs:

  • Periodic system healthchecks
  • Vepsun-owned infrastructure
  • Vepsun hosting
  • On-site administrator(s)
  • Customer service-level reports and dashboards
  • Contact Center Express configuration backups