Vepsun OneCall Support Services help clients increase the operational efficiency of their data centers, integrated systems, and heterogeneous environments. We provide a single point of contact for questions and issues spanning multiple vendors, product lines, and solutions.
Leveraging proven support, services, and tools, we increase operational efficiency by optimizing system performance, providing enhanced visibility and insight into performance, and enabling the use of lower-cost resources. Our team understands both your technology issues and your business drivers – which makes interactions more efficient and enjoyable.
We help our clients operate at maximum efficiency through three related support offerings:
Using these services saves you time and effort. Not only do we help you implement proven, consistent processes, but we also enable you to lower operating costs and focus staff on more strategic activities.
Beyond the core support team, you also have access to the skill sets of advanced, field-based support engineers. Our support teams specialize in defined technology suites and provide level three and level four support services. In addition, field-based services teams are available for emergency onsite support as needed.
Vepsun virtual data center support services build upon the solution-level support offered through Vepsun OneCall Support Services. We offer an additional level of support for unified solutions that feature strategic components from leading innovators such as NetApp, VMware, Cisco, and others. These include supporting unified virtual data center solutions, such asFlexPod, Hitachi UCP, Vblock, and VSPEX.
Our support engineers participate in rigorous internal and manufacturer-led training programs. We hold certifications specifically related to unified solutions and have been recognized by technology leaders for our support expertise, including: